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Issue Date: Daily 'Dog - August 19, 2008


Recent Survey Serves PR Wake-Up Call: No One Wins with Pay for Play
Donald E. Martelli, Vice President, Corporate Practice, MS&L Boston

Interacting with the media is one of the most stressful yet satisfying aspects of being in public relations. You can experience success, the thrill of the chase and the agony of defeat—all in the same day.

But there are two economic forces at work that have begun to intersect in a way that threatens the reputation of both the media industry and the public relations profession.

The financial challenges facing traditional media have led to understaffed newsrooms and shrinking news holes. Financial pressures continue to mount on media organizations who have stumbled in the transition to an online business model.

These issues matter little to clients who value quality media placements. Communications professionals on the agency and the client sides of the business continue to face pressure to "get clips"—tear sheet trophies that, in many cases, can mean the difference between retaining or losing sizeable revenue.

The result is a fertile environment for "pay for play."

In the sixth annual PRWeek/MS&L Marketing Management Survey, almost one in five (19 percent) of 252 chief marketing officers and marketing directors acknowledged that their organizations had bought advertising in return for a news story. That represents a two percent increase from last year's finding.

The survey also found that eight percent of respondents, up from five percent in 2007, said their organizations paid or provided a gift of value to an editor or producer to place a news story about the company or one of its products. And 10 percent said their organizations have at one time or another had an "implicit/non-verbal agreement with a reporter or editor that you expect to see favorable coverage of your product or company in exchange for advertising."

PR pros should shiver at these statistics. More often than not, we are hired on the basis that we have media relationships; we are smart and strategic about the story ideas we cultivate; we know the audience our media contacts are writing for; and, with some hard work and persistence, we get results. But when news becomes advertising, we will be out of jobs.

Pay for play has been a 10,000-pound gorilla in our business for far too long. During the dot-com boom, it was assumed that when you purchased ad space for a client in a trade vertical, you would get some attention from the editorial side. It was one of those wink-wink rules exchanged around PR camp fires. The survey results fan those flames.

No one wins if this continues and here's why:

• It makes it tougher for PR pros to secure stories, especially in the trades where the editorial side is a paper clip toss from the ad side. The space for your client's great story might not exist because it's been snatched up by a quid pro quo placement.

• A legitimate media placement has value because it represents a third-party validation of your product, initiative, company or executive. What credibility does a story have if questions surround how it appeared or the ethics of the media outlet that published it (not to mention, the impact on consumers who rely on credible news media)?

• It undermines the value of media relations experts and weakens the PR talent pool. Those of us who remember when faxing a news release meant pitching, understand the elements of a good news or feature story, and accept the leg work it takes to secure quality coverage. Today's young professional is learning the skill in an environment where pay for play has moved from a rumor to a tactic.

• Lastly, pay for play scandals hold an opportunity for significant backlash, especially in the dot-com world where information spreads faster over social media sites like Twitter, FriendFeed and Facebook than it does on the Associated Press news wire. The PRWeek /MS&L survey revealed that more than half (53%) said the marketing industry is not following ethical guidelines in the new-media realm, an increase from a year ago.

In today's evolving media environment, securing coverage requires a thick skin, patience, honesty, maturity and multiple skills, including strong writing and research abilities. At least, that's the way it should be. This survey paints a picture of PR in which money speaks louder than words.

Donald E. Martelli is a vice president in the corporate practice of MS&L Boston. He is a 14-year veteran of the communications business and blogs on various PR topics for MS&L Boston at prfinishline.blogspot.com.

Comments:
Tuesday, August 19, 2008 8:22:36 AM by Joan Stewart, The Publicity Hound
Donald, I'm not surprised that the percentage of companies that have bought an ad to ensure editorial coverage is that high. I'll bet the figure is even higher in the next few years.

One of the answers to this problem is in your last bullet point: social media. If companies aren't using sites like LinkedIn, Facebook and Twitter in their PR campaigns, they're missing a huge opportunity!

As a publicity expert, I teach people how to use these sites to promote. Yet time and again, PR clients and others still insist on "a pile of clips." The PR community needs to educate clients about all the reasons why that pile of clips is only a small slice of the publicity pie.
Tuesday, August 19, 2008 12:22:52 PM by Don Martelli
Joan...I agree 100%. Companies need to embrace social media as a normal part of the programs, just like monitoring is, for example. The key to this though is a full understanding of what social media is and how it can effectively apply to communicating with their audiences. Saying your going to " do a Facebook" page for your company is one thing. Creating a Facebook application that drives thought leadership, activates consumers, garnishes brand feedback, etc. is another thing.
Tuesday, August 19, 2008 5:07:32 PM by Ken Okel
This compromise in standards is unacceptable. As a young TV reporter, it was pounded into my head that the people who write the news need to be separate from the people who sell the ads. While the print industry is in crisis, there are no doubt countless other ways to drive up revenue without compromising ethics.
Tuesday, August 19, 2008 8:45:55 PM by Anonymous
Reducing this problem requires commitment from both sides - if the editors, journalists, and publishers weren't making it possible, the PR pros wouldn't be going down this route. I checked the original survey and find that it's only Americans. To see what it's like when the media are even more lax, look at some international markets (e.g. China, Vietnam, India) where journalistic integrity is still in a "developing" stage: the 8% you mention is more like 50%, and that's not because the PR pros are more aggressive.
Wednesday, August 20, 2008 9:50:02 AM by Jim Sweeney
Ugh. I'd like to make a few points. First, can we as an industry come to some agreement that PUBLICITY is not PUBLIC RELATIONS? The content of this story is all about publicity and media relations, which is just one spoke on the very large wheel of public relations. Let's call it what it is.

Second, every industry has its share of idiots. In this case, you are talking about a small percentage of the industry and three separate parties being complicit in the game of pay for play - organizational marketing personnel, agency personnel and journalists. I've been on the agency side for 28 years now and have dealt routinely with advertising counterparts and clients who have been open about asking ad reps for media coverage in exchange for advertising. But I have never witnessed a public relations professional or a professional journalist involved in such behavior. I'd like to see a more thorough examination of this research data before accusing an entire industry.

Finally, I wouldn't be so fast to blame the economy for a lack of ethical behavior. This is not the first or last recession to create financial challenges. At the end of the day, this is all about an evolving industry, a lack of clear and shared standards and a lack of education about how those standards should be applied. An industry - whether we are talking about public relations or journalism - is only as solid as its members.
Wednesday, September 17, 2008 12:00:08 PM by Marcus
The implicit (rather than explicit) relationship is much higher than most will admit. Try to find a bad hotel review in a glossy travel magazine, or a write-up on a destination that never advertises. Note which companies get the most mentions in fashion magazine-surprise surprise it's the ones that always advertise. With online, there's an even closer connection because the revenues are so much lower. The website's very survival may be dependent on next month's ad revenue, so naturally they're going to favor the companies that are part of that mix when it comes to decisions on who gets mentioned and linked to the most. Wishing everyone would play by rules that only part of the crowd ever followed anyway is just as dumb as judging PR results by print circulation only. Pay to play will only increase in the future, especially for product-oriented stories.

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