By Matthew Cossolotto
Leaders are people too.
And this means leaders are creatures of habit just like everybody else.
Aristotle said it well: "We are what we repeatedly do.
Excellence is not an act, but a habit." The same thing can be said for
failure. Basically, Aristotle recognized the power of what I call
"HabitForce."
Fast-forwarding a few centuries to the present, I
believe it's essential for the PR and public affairs community to appreciate
the role "HabitForce" plays in determining the behavioral and thought
patterns of the executives and officials they serve.
Note this: Our
personal "HabitForce" operates on autopilot, like a software program or
personal operating system. If you're providing PR support for somebody in a
leadership position, it's a good idea to be aware of specific "HabitForce"
patterns, especially those that tend to work against the interests of the
organization, the country, or even the world community at large.
Which brings me to the current economic meltdown and the leadership
crisis we've experienced. I'm not talking only about the failure of
political leadership from Washington and foreign capitals. Leadership has
been woefully lacking in the business world, as well.
This headline
from The New York Times (March 26, 2009) captures the situation:
"Where's the Plan, Wall Street?"
Let's face it. The budget crisis in
Washington didn't materialize overnight. Nor did the long-festering energy
and healthcare problems we face, not to mention the subprime lending fiasco
and the resulting financial sector meltdown. All of these issues have been
gestating over long periods of time.
As President Obama
declared in his recent address to Congress, the day of reckoning has
arrived.
But we won't succeed in digging ourselves out of the ditch
we're in unless we recognize and change the disempowering leadership habits
that led us into this perilous situation in the first place.
So what
does this all mean to PR professionals?
The answer: PR people can
play a uniquely important role in turning things around. But only if they
understand how "HabitForce" operates and proactively counsel their
executives to avoid the failure traps of highly ineffective leaders. In my
new book, "The Real F Word: The 7 FAILURE Traps of Highly Disempowered
People (And What to do About Them)," I describe the seven habits that hold
people (and leaders) back from achieving their potential. I also discuss the
seven equal-but-opposite SUCCESS habits that propel people toward their
goals.
Throughout the recent presidential campaign and in the months
since the election, I've been struck by how much the seven FAILURE traps and
SUCCESS tracks detailed in my book‹originally developed as personal
empowerment tools to help individuals close the gap between their
performance and their potential — also apply with only minor adjustments to
those who occupy leadership positions in business or government.
Here's a handy checklist of FAILURE and SUCCESS habits — a kind of
cheat sheet for PR practitioners— for measuring how your clients or the
leaders in your organization are doing. Your job is to help your
executives avoid the PR pitfalls represented by the FAILURE traps on the
left and move them toward the more positive SUCCESS habits on the right:
FAILURE
Traps
(Disempowering)
Finger-Pointing
Aligning with Turkeys
Idle Talk (No Action)
Lacking Passion
Undermining Yourself
Reactive Mindset
Embracing the Dark Side
SUCCESS Tracks
(Empowering)
Shoulder Responsibility
Unite with Eagles
Carpe Diem (Seize the Day)
Cultivate Enthusiasm
Empower Yourself
Set Your Course
Sow Optimism (and Joy)
More
broadly, what we need more than anything — in Washington and in capitals
around the world— is what I call "FAILURE-Proof Leadership" that rejects the
disempowering habits listed on the left that created the mess we're in and
instead adopts the uplifting SUCCESS mindsets listed on the right that will
lead to a brighter future.
For the purposes of this short article, I
want to focus on the first habit of leadership FAILURE (Finger-Pointing) and
the corresponding SUCCESS habit (Shoulder Responsibility).
If
a leader habitually engages in finger-pointing (making excuses and playing
the blame game), the organization he or she leads is doomed to failure. The
organization in question could be a country, an international corporation or
a small nonprofit. A leader worthy of the name must always shoulder
responsibility, even when it's inconvenient or politically difficult to do
so. Taking responsibility is essential for building trust and
confidence. Shirking responsibility or making excuses undermines confidence
and leads to paralysis and eventually to open rebellion.
People crave leaders who shoulder responsibility, because that's the
only way to find solutions to vexing problems. This is especially true in a
crisis. Finger-pointing is a recipe for problem-avoidance and denial. True
leaders refuse the short-term refuge of denial and deniability.
How have we seen this principle play out in reality? Recently, we
saw the spectacle of Illinois Governor Rod Blagojevich refusing to take
responsibility for his blatant attempts to sell the U.S. Senate seat vacated
by Barack Obama. His was not exactly a profile in political courage,
that's for sure.
We saw a veritable tsunami of finger-pointing after
Hurricane Katrina. We've experienced unrelenting finger-pointing about the
war in Iraq — both about why it was launched with faulty or distorted
intelligence and how it has been conducted.
The same
blame-first mentality applies to Social Security, education, healthcare,
immigration, global warming, energy, the deficit — You name it. Every hot
issue on the political agenda is a free-fire finger-pointing
zone.
A broad consensus has emerged that one of
George W. Bush's failings as president was his stubborn unwillingness to
admit a mistake. Every predicament seems to have been somebody else's fault.
Bush liked to say he was the decider. But in many ways large and small he
became the "finger-pointer in chief."
As Ben Franklin wisely
observed: "A person who is good at making excuses is seldom good at anything
else."
During the presidential campaign, opinion polls showed that
most Americans thought the McCain-Palin campaign spent too much time
attacking Barack Obama instead of laying out a positive agenda for the
future. Attacking your opponent in a political campaign is nothing more than
a variation on the finger-pointing theme. Sometimes, attack ads and other
forms of negative campaigning work. The candidate using such tactics might
actually win the election.
But name-calling and scape-goating
an opponent doesn't actually solve a problem. And, as we found out in the
2008 election, voters clearly preferred the candidate who was widely
perceived as setting forth a positive, detailed agenda for the future.
Public opinion polls routinely gave the Obama campaign high marks for taking
the high road, consistently debating the issues and not tearing down the
other side.
It's important to underscore here that the habit of
finger-pointing begins long before there is a raging crisis of confidence.
It's a deep-seated mindset that avoids responsibility like the plague. But
in reality, finger-pointing is like Kryptonite for any would-be leader. Once
the finger-pointing label sticks to a person in a leadership position, it's
virtually impossible to regain any semblance of authority and
influence.
Playing the blame game is a short-term tactic that
might buy the practitioner some time or help win the next election, but it's
a losing proposition for the organization or the country over time.
Postponing action, kicking the can down the road, is a recipe for delaying
the day of reckoning.
All stakeholders in an
organization‹and all citizens in a country — are much better served by leaders
who habitually eschew the counter-productive finger-pointing approach and
opt instead to shoulder responsibility. That's leadership we can believe
in‹and the PR community can help us get there.
Matthew
Cossolotto is a former aide to Congressman (now CIA Director) Leon
Panetta and to Speaker of the US House of Representatives Jim
Wright. His private-sector career includes stints as a CEO-level
speechwriter and communications executive at MCI, Pepsi-Cola International,
and GTE. In 1996, Matthew launched Ovations International, "Home
of the Standing O®." Visit www.TheRealFWord.com or
www.Ovations.com for
more information. |